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FAQ

We’re here to help you have the best shopping experience possible. Below you’ll find answers to frequently asked questions and useful information about our products and services.

CBD (Cannabidiol) is a non-psychoactive compound derived from the hemp plant. It’s known for its potential therapeutic benefits and is commonly used to promote relaxation and overall well-being.

Yes, all of our CBD products contain less than 0.3% THC, which is the legal limit according to federal regulations in the United States. Our products comply with the 2018 Farm Bill and are legal in all 50 states.

Usage instructions can vary depending on the product type. Typically, CBD oils are taken sublingually, while edibles are ingested, and topicals are applied directly to the skin. Refer to the product’s label or description on our website for specific usage guidelines.

You must be at least 18 years old or 21 years old (depending on the legal age in your jurisdiction) to purchase CBD products from our store. By placing an order, you confirm that you have familiarized yourself with the laws in your area and meet the minimum age requirement.

No, CBD is non-psychoactive and will not cause a “high” feeling associated with marijuana. It may induce a sense of relaxation and calmness without any intoxicating effects.

CBD is generally considered safe for most people when used as directed. However, if you have any existing health conditions or are taking medications, we recommend consulting with a healthcare professional before using CBD products.

We recommend consulting with your healthcare provider before using CBD products if you are pregnant or nursing.

CBD is generally well-tolerated, but some people may experience mild side effects like dry mouth, drowsiness, or changes in appetite. If you experience any adverse reactions, discontinue use and consult a healthcare professional.

Yes, we prioritize quality and transparency. All our products undergo rigorous third-party testing to ensure they meet the highest standards for purity and potency. Certificates of Analysis (COAs) are available by QR code on the product as well as on our Lab Reports Page.

We accept various payment methods, including Visa, Mastercard, Apple Pay, Cash App Pay, Google Pay, and Square Pay. Your payment information is processed securely, and we do not store any credit card details on our servers.

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and standard delivery takes an additional 3-7 business days. You can also expedite your order with our 2-day shipping. You will receive a tracking number once your order is shipped.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s status.

At this time, we only offer shipping within the United States and do not ship internationally.

In the rare event of lost or damaged packages, please contact our customer support team immediately, and we’ll assist you in resolving the issue.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For detailed information, please visit our Returns & Refunds page.

If you need further assistance, don’t hesitate to reach out to our customer support team via email at support@rivrproducts.com.

We’re here to help you with any questions or concerns you may have!

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